Major Accountabilities:

In addition to accountabilities listed above in Job Purpose:

• Technical Team Manager
  • Supervise and manage a team of diverse skillsets and personalities
  • Evaluate and review performance; provide coaching and mentoring; develop and track career improvement goals
  • Instill and maintain cohesiveness and positive working culture
  • Accountable for regional delivery around monitoring and incident response
• Security Monitoring and Triage
  • Monitor in real time security controls and consoles from across the Novartis IT ecosystem
  • Communicate with technical and non-technical end users who report suspicious activity
• Forensics and Incident Response
  • Serve as escalation point for conducting investigations into security incidents involving advanced and sophisticated threat actors and TTPs
  • Perform forensic collection and analysis of electronic assets and devices, scripts and malicious software, and log sources from a variety of systems and applications
  • Manage incident response activities including scoping, communication, reporting, and long term remediation planning
• Big Data analysis and reporting:
  • Utilizing SIEM/Big data to identify abnormal activity and extract meaningful insights.
  • Research, develop, and enhance content within SIEM and other tools
• Technologies and Automation:
  • Interface with engineering teams to design, test, and implement playbooks, orchestration workflows and automations
  • Research and test new technologies and platforms; develop recommendations and improvement plans
• Day to day:
  • Perform host based analysis, artifact analysis, network packet analysis, and malware analysis in support of security investigations and incident response
  • Coordinate investigation, containment, and other response activities with business stakeholders and groups
  • Develop and maintain effective documentation; including response playbooks, processes, and other supporting operational material
  • Perform quality assurance review of analyst investigations and work product; develop feedback and development reports
  • Provide mentoring of junior staff and serve as point of escalation for higher difficulty incidents
  • Develop incident analysis and findings reports for management, including gap identification and recommendations for improvement
  • Recommend or develop new detection logic and tune existing sensors / security controls
  • Work with security solutions owners to assess existing security solutions array ability to detect / mitigate the abovementioned TTPs
  • Creating custom SIEM queries and dashboards to support the monitoring and detection of advanced TTPs against Novartis network

• Effectively investigate to identify root cause, including attack vector, exploitation, and other techniques utilized to bypass security controls
• Accurately diagnose impact, damage, and mitigation techniques needed to restore business operations and minimize reoccurrence
• Identify technology and process gaps that affect CSOC services; develop solutions and make recommendations for continuous improvement
• Provide oversight and support for first level monitoring and triage to ensure effective operations and mitigation of lower impact incidents
• Good cultural orientation and strong influencer of information risk management, information security, IT security, to be embedded across IT, OT and Medical Technologies

Number of associates:

Management responsibility

Financial responsibility

No direct

As the role is part of a global organization, willingness for required traveling and flexible work hours is important.

EDUCATION

• University working and thinking level, degree in business/technical/scientific area or comparable education/experience
• Professional information security certification, such as CISSP, CISM or ISO 27001 auditor / practitioner is preferred. Professional (information system) risk or audit certification such as CIA, CISA or CRISC is preferred

EXPERIENCE

• 6+ years of experience in Incident Response / Computer Forensics / CSOC team / Threat Hunting or related fields
• Experienced IT administration with broad and in-depth technical, analytical and conceptual skills
• Experience in reporting to and communicating with senior level management (with and without IT background, with and without in depth risk management background) on incident response topics
• Excellent written and verbal communication and presentation skills; interpersonal and collaborative skills; and the ability to communicate information risk-related and incident response concepts to technical as well as nontechnical audiences
• Excellent understanding and knowledge of general IT infrastructure technology and  systems
• Proven experience to initiate and manage projects that will affect CSOC services and technologies

PRODUCT/MARKET/CUSTOMER KNOWLEDGE

• Good understanding of pharmaceutical industry. Good understanding and knowledge of business processes in a global pharmaceutical industry

SKILLS/JOB RELATED KNOWLEDGE

• Good mediation and facilitation skills
• Good knowledge of IT Security Project Management
• Experience with security incident monitoring and response related to medical devices
• Knowledge of (information) risk management related standards or frameworks such as COSO, ISO 2700x, CobiT, ISO 24762, BS 25999, NIST, ISF Standard of Good Practice and ITIL
• Knowledge of security frameworks such as Hitrust
• Host and network based forensic collection and analysis
• Dynamic malware analysis, reverse engineering, and/or scripting abilities
• Proficient with Encase, Responder, X-Ways, Volatility, FTK, Axiom, Splunk, Wireshark, and other forensic tools
• Understanding of Advanced Persistent Threat (APT) and associated tactics.
• Research, enrichment, and searching of indicators of compromise
• Very strong team and interpersonal skills along with the ability to work independently and achieve individual goals.
• Coordinate with other team members to achieve the specified objectives.
• Effective oral and written communication skills

NETWORKS

• High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity
• Ability to handle competing priorities, and seeking consensus when stakeholders have different or even contradicting opinions

OTHER

• Fluency (written and spoken) in English

Leadership

Establishes clear direction and sets stretch objectives. Aligns and energizes Associates behind common objectives. Champions the Novartis Values and Behaviors. Rewards/encourages the right behaviors and corrects others.

• Establishes clear directives and objectives.  
• Communicates positive expectations for others on the team.  
• Integrates and applies learning to achieve business goals.   

Customer/Quality Focus

Assigns highest priority to customer satisfaction. Listens to customer and creates solutions for unmet customer needs. Established effective relationships with customers and gains their trust and respect.

• Defines quality standards to ensure customer satisfaction.  
• Creates and supports world-class quality standards to ensure customer satisfaction.

Fast, Action-Oriented

Is action-oriented and full of energy to face challenging situations. Is decisive, seizes opportunities and ensures fast implementation. Strives for simplicity and clarity. Avoids 'bureaucracy'.

• Alerts others to potential risks and opportunities.
• Keeps organizational processes simple and efficient.  
• Takes acceptable/calculated risks by adopting new or unknown directions.  

Results Driven

Can be relied upon to succeed targets successfully. Does better than the competition.  Pushes self and others for results.

• Anticipates potential barriers to achievement of shared goals.  
• Pushes self and others to see new ways of achieving results (e.g., better business model).  
• Uses feasibility and ROI analyses to ensure results.  

Keeps pace with new developments in the industry